Frequently Asked
Questions — be88

You must be at least 21 years old to register and play on be88. This is a strict requirement under Philippine law and PAGCOR regulations. All players must complete identity and age verification (KYC) before real-money gaming is permitted. Accounts found to belong to players under 21 will be immediately closed and all funds returned to the payment source.

be88 accepts the following Philippine government-issued IDs for KY C verification:

• Philippine Passport
• Driver's License (LTO)
• SSS / UMID Card
• PhilSys National ID
• PRC Professional ID
• Voter's ID

You'll need to upload a clear photo of the front and back of your chosen ID, plus a selfie holding the ID. Verification is typically completed within 24 hours. You'll receive an SMS and email notification once approved.

No. be88 strictly allows only one account per person. Duplicate accounts are detected automatically during KYC verification and will be permanently closed. Any balances in duplicate accounts may be forfeited. If you've forgotten your login details, use the password reset option on the be88 Login page or contact our support team via live chat.

Go to the be88 Login page and click "Forgot Password." Enter your registered mobile number and you'll receive an OTP via SMS. Enter the OTP, then set a new password. Your new password must be at least 8 characters and include a mix of letters and numbers. If you no longer have access to your registered mobile number, contact our 24/7 live chat support for account recovery assistance.

be88 supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Instapay / PESONet bank transfers

All transactions are processed in Philippine Peso (₱). be88 does not currently accept cryptocurrency deposits.

The minimum deposit on be88 is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. Over-the-counter deposits via 7-Eleven or Cebuana have a minimum of ₱200. There is no maximum deposit limit by default, though players can set their own deposit caps through the Responsible Gaming tools in their account settings.

GCash and PayMaya deposits are processed instantly — your be88 balance is updated in real time as soon as the transaction is confirmed on the e-wallet side. If your deposit hasn't reflected after 5 minutes, check that the transaction was successful in your GCash app first. If it shows as completed on GCash but hasn't appeared on be88, contact our live chat support with your GCash reference number and we'll resolve it right away.

be88 does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking your e-wallet or bank's fee schedule before depositing. Any fees charged by third-party payment providers are outside be88's control.

Log in to your be88 account and go to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit, in line with anti-money laundering requirements. Make sure your KYC verification is fully approved before requesting a withdrawal.

Withdrawal processing times on be88 are as follows:

• GCash / PayMaya: Within 1–3 hours (most are instant during business hours)
• BPI / BDO / Metrobank: 1–3 business days
• UnionBank / Instapay: Within a few hours on business days

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. You'll receive an SMS notification once your withdrawal has been processed.

The minimum withdrawal amount on be88 is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum single withdrawal limit for verified accounts, though large withdrawals may be subject to additional verification checks as part of our standard compliance procedures.

A withdrawal may be placed on hold for several reasons:

• Your KYC verification is incomplete or pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal amount triggers a routine compliance review
• There is a mismatch between your account name and your payment account name

If your withdrawal has been pending for more than 24 hours, please contact our live chat support team with your withdrawal reference number for a status update.

be88 offers a diverse game library designed for Filipino players, including:

• Slots: Hundreds of video slots from top providers, including jackpot titles
• Bingo: Classic and variant bingo rooms with live draws
• Fortune Bingo: be88's signature bingo experience with enhanced prize pools
• Fisher Game: Arcade-style fishing games popular with Filipino players
• Live Casino: Live dealer baccarat, roulette, blackjack, and more

New games are added regularly. Check the lobby for the latest additions.

Yes — be88 is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser (Chrome, Safari). No app download is required. Simply visit be88 on your phone's browser, log in, and play. The mobile interface is designed for smooth gameplay even on slower mobile data connections common outside Metro Manila.

All games on be88 use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and bingo ball is completely random and independent of previous results. Our RNG systems are regularly audited by independent testing laboratories. Live casino games use real physical equipment (cards, roulette wheels) operated by professional dealers, streamed in real time. be88 operates under PAGCOR's regulatory framework, which includes game fairness requirements.

be88 offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions page within your account after registration. Welcome bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a set number of times before the resulting winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount — or the bonus plus deposit amount — a specified number of times before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements on your withdrawals — you can opt out of bonus offers in your account settings or by contacting our live chat support before making a deposit. Once a bonus has been credited to your account and you've started playing, it generally cannot be removed without forfeiting the bonus balance. We recommend deciding before depositing whether you want to claim a bonus.

Yes. be88 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored on be88's servers — payment processing is handled by certified third-party payment gateways. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please read our Privacy Policy.

Two-factor authentication is available in your be88 account security settings. Once enabled, every login will require both your password and a one-time PIN sent to your registered mobile number via SMS. We strongly recommend enabling 2FA to protect your account, especially if you use GCash or bank transfers for transactions. If you suspect unauthorized access to your account, change your password immediately and contact our support team.

Log in to your be88 account and go to Account Settings, then select "Responsible Gaming." From there you can set daily, weekly, or monthly deposit limits in Philippine Peso. Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period before they apply — this is intentional, to prevent impulsive decisions. You can also set session time limits and loss limits from the same section. For more details, visit our Responsible Gaming page.

Self-exclusion is available in your account's Responsible Gaming settings. You can choose a cool-off period (24 hours to 30 days) or a full self-exclusion (6 months, 1 year, 3 years, or permanent). Self-exclusion takes effect immediately upon confirmation. All marketing communications will stop, and your account will be suspended for the chosen period. If you need help activating self-exclusion, our 24/7 live chat team can do it for you instantly. Visit our Responsible Gaming page for full details.

If you or someone you know is struggling with problem gambling, help is available:

• NCMH Crisis Hotline: 1553 (toll-free, 24/7)
• Gamblers Anonymous Philippines — meetings in Manila, Cebu, Davao, and other cities
• PAGCOR Responsible Gaming Program — national self-exclusion registry
• be88 Support: Live chat 24/7 — our team is trained to help without judgment

You are never alone. Reaching out is the bravest thing you can do. See our full Responsible Gaming page for more resources.

Try these steps in order:

• Clear your browser cache and cookies, then reload the page
• Try a different browser (Chrome, Firefox, or Safari)
• Disable any VPN or proxy you may be using
• Check your internet connection — switch between mobile data and Wi-Fi
• Try accessing be88 from a different device

If the issue persists, contact our live chat support and describe the problem, including your device type, browser version, and any error messages you see.

be88's game servers record the state of every game round in real time. If your connection drops mid-round, the game will resume from where it left off when you reconnect. For slot games, if a spin was already in progress when the disconnection occurred, the result will be recorded and your balance updated accordingly when you log back in. If you believe a disconnection caused an incorrect outcome, contact our support team with the game name, date, and approximate time of the incident.

be88 customer support is available 24 hours a day, 7 days a week through the following channels:

• Live Chat: Available directly on the be88 platform — fastest response, typically under 5 minutes
• Email: [email protected] — for non-urgent inquiries, expect a response within 24 hours

When contacting support, please have your registered mobile number or username ready to help us assist you faster. Our support team speaks Filipino and English.